Terms & Conditions

Effective Date: May 16, 2026

Welcome to Muncheez DC. By accessing or using this website, online ordering system, mobile application, or any related services, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use our services.

1. Use of Website

This website is intended for customers to browse our menu, place food orders, and access services provided by Muncheez.

You agree to use this website only for lawful purposes.

Attempt to hack, disrupt, or misuse the website
Use automated systems to place orders or scrape data
Copy, reproduce, or exploit content without permission
Provide false or misleading information

We reserve the right to restrict or terminate access to users who violate these Terms.

2. Online Orders

All orders are subject to acceptance and availability.

We reserve the right to:

Cancel or refuse any order
Correct pricing or menu errors
Modify menu items or availability without notice

Estimated pickup and delivery times are not guaranteed and may vary due to traffic, weather conditions, and order volume.

3. Pricing

All prices listed on the website are subject to change without notice. Errors in pricing or descriptions may occur, and we reserve the right to correct them.

4. Payments

Payment is required at the time of ordering unless otherwise stated.

By submitting payment, you confirm that:

You are authorized to use the payment method provided
All payment details are accurate and complete

We use third-party payment processors and do not store full credit card information.

5. Refunds & Order Issues

If there is an issue with your order, please contact us as soon as possible.

Refunds or replacements are handled on a case-by-case basis.

We are not responsible for:

Incorrect information provided by the customer
Delays caused by third-party delivery services
Dissatisfaction with food once prepared correctly

6. Catering Orders

Catering orders may require advance notice and may be subject to deposits or additional terms.

Cancellations or changes may not be accepted within certain timeframes before an event.

Final guest counts and menu selections must be confirmed in advance.

7. Allergies

Our food may contain or come into contact with allergens including dairy, gluten, nuts, sesame, soy, and other ingredients.

We cannot guarantee any item is completely allergen-free. Customers are responsible for informing us of any allergies before ordering.

8. Intellectual Property

All content on this website, including logos, images, text, designs, menus, and branding, is the property of Muncheez and may not be copied, reused, or distributed without written permission.